Privacy Policy

1. Introduction

At CDHUB, we value your privacy. This Privacy Policy outlines how we collect, use, and share your data when you use our logistics management platform and services. We are committed to protecting your personal information and your right to privacy.

2. Information Collection

We collect information that you directly provide to us, such as your name, corporate email address, details of your logistics company, phone number, and any documents (BL, AWB, custom forms) uploaded for parsing and operation. We automatically collect device data, IP address, and platform usage metrics through cookies and similar technologies.

3. How We Use Your Data

We use your information for various business purposes, including to:

• Process and parse your logistics documents using our AI tracking tools
• Authenticate your login and maintain the security of your workspace
• Provide real-time shipment tracking updates and milestone events
• Enhance and test our internal REST APIs and machine learning models
• Communicate with you regarding service updates and support

4. Data Sharing

We do not sell your data. We may share necessary information with our cloud hosting providers and OCR extraction vendors bound by strict confidentiality agreements. We may also disclose information as required by law to comply with legal processes or protect our rights.

5. Document Retention and Security

Uploaded shipping documents are stored securely on our servers only as long as required to assist in successful AI parsing and service delivery. We implement a variety of security measures to maintain the safety of your personal information.

6. Contact Us

If you have any questions or requests regarding your data and this policy, please reach out to our privacy team at hello@cargodash.io.